The Implementation of Total Quality Management (TQM) from Qur’anic Perspective and Its Problems in Schools

Aris Sutikno; Dakir Dakir; Jasiah  Jasiah

doi:10.54437/urwatulwutsqo.v14i2.2228

Authors

Aris Sutikno Universitas Islam Negeri Palangka Raya, Indonesia
Dakir Dakir Universitas Islam Negeri Palangka Raya, Indonesia
Jasiah Jasiah Universitas Islam Negeri Palangka Raya, Indonesia

DOI:

https://doi.org/10.54437/urwatulwutsqo.v14i2.2228

Keywords:

Total Quality Management, Quranic perspective, Islamic education, quality management.

Abstract

This study aims to explore the implementation of Total Quality Management (TQM) from the Quranic perspective in the context of schools and madrasahs. The method used is a systematic literature review with content analysis of the Quran, tafsir, and literature related to Islamic education management. The research results show three TQM principles aligned with Quranic values: continuous improvement (islah) based on QS. Ar-Ra'd: 11, total involvement (syura) in QS. Al-Shura: 38, and customer focus as a form of service in QS. Al-Baqarah: 195. TQM implementation includes top management commitment, quality team formation, human resource training, performance measurement, and continuous evaluation. Major challenges include resistance to change, resource limitations, lack of stakeholder support, and organizational culture misalignment. Recommended solutions include intensive socialization, quality culture development, resource optimization, and using Quranic values as implementation foundation. The study concludes that integrating TQM with Quranic principles has potential to improve educational quality while strengthening student character formation. Research contributions include developing educational management models that integrate spiritual values with contemporary management principles for Islamic educational institutions

Downloads

Download data is not yet available.

References

Abidin, Z. (2021). Management Of Quality Improvement In Character Education Based On Religion, Culture, And Sociology. Al-Afkar, Journal For Islamic Studies. https://doi.org/10.31943/afkarjournal.v4i1.167

Alfaiz, B. Y. (2025). Application Of Total Quality Management (Tqm) In Achieving Student Satisfaction. 9(1).

Ansori, A., Supangat, S., & Us, K. A. (2023). Educational quality from an Islamic perspective. Journal of Educational Administration and Leadership, 4(2), 39–45. https://doi.org/10.24036/jeal.v4i2.467

Dewi, P. Y. A., & Primayana, K. H. (2019). The Role Of Total Quality Management (Tqm) In Elementary Schools. Journal of Quality Assurance, 5(2), 226. https://doi.org/10.25078/jpm.v5i2.827

Erfiyana, E., Sehabudin, B., & Gumilar, D. (2024). Implementation Of School Quality Culture Through The Total Quality Management Approach.

Fawwaz, A., & Susanty, S. (2024). Empowerment And Community Participation In Education Towards Quality Schools. Floating Journal: Social Sciences, 6(2), 221. https://doi.org/10.31602/jt.v6i2.16291

Hamka, M., & Sa’diyah, M. (2024). Principles of Maintaining Good Customer Relations in Integrated Quality Management from an Islamic Perspective. 1(2).

Hasan, M. (2024). Application Of Integrated Quality Management On School Administrative Efficiency In Improving Excellent Accreditation At Mts Al Hidayah Marga Agung Lampung Selatan.

Isti’ana, A. (2024). Integration of Technology in Islamic Education. Indonesian Research Journal on Education, 4(1). https://doi.org/10.31004/irje.v4i1.493

Jannatul Firdausiyah & Ainur Rofiq Sofa. (2024). The Relevance of the Qur'an and Hadith in Shaping Social Values, Political Ethics, and Decision-Making in the Contemporary Era: A Study of Their Influence on Social Life, Public Policy, Democracy, Leadership, Law, Economics, Education, and Technology. Journal of Islamic Moral Education, 3(1), 102–131. https://doi.org/10.61132/jbpai.v3i1.872

Khadijah, I. (2019). Integrated Quality Management (Tqm) In Islamic Educational Institutions.

Nahwan, D., Munir, S., & Riyanto, S. (2024). Development Of An Islamic Leadership Model To Enhance Organizational Performance. 2.

Nur, W. & Annisa’ Wilda Lailatul Fithriah. (2025). Values Of Being A Good Citizen From The Perspective Of The Qur’an. Al-Muttaqin: Journal of Social and Economic Studies, 6(1), 51–64. https://doi.org/10.63230/almuttaqin.v6i1.246

Ro’uf, A. (2024). Implementation Of Total Quality Management In Improving Teacher Quality At Miftahul Huda Tayu Elementary School In Pati Regency.

Sholeh, M. I., Arifin, Z., Rosyidi, H., & Syafi’i, A. (2024). The Total Quality Management Approach to Enhancing the Quality of Entrepreneurial-Minded Graduates in Islamic Educational Institutions. 4(1).

Sidik, A. H. M., & Nugraha, M. S. (2024). The Role Of Stakeholders In The Head Of Smp Ma’rif School In Improving The Quality Of Islamic Education. 2.

Solechan, S., Afif, Z. N., Sintasari, B., Azizah, M., & Kartiko, A. (2024). Training to Improve the Quality of Learning in Madrasahs Through Integrated Quality Management. An Naf’ah: Journal of Community Service, 2(2), 84–91. https://doi.org/10.54437/annafah.v2i2.1638

Suhendri, M. (2024). Implementation of Total Quality Management in the World of Education.

Sukirno Sukirno, Ahmad Fauzi, & Suwelda Suwelda. (2024). Verses of the Qur’an on Quality Management in Islamic Education. Journal of Creative Student Research, 2(6), 16–28. https://doi.org/10.55606/jcsr-politama.v2i6.4503

Suryani, T. (2024). Implementation Of Total Quality Management (Tqm) In Islamic Education.

Syaifulloh, O. A. (2019). Implementing Total Quality Management In Islamic Religious Education.

Tania Arumsari, Juni Erpida Nasution, Tika Widiyan, Gita Kridayani, Juli Resdianto, & Yolanda Apriliani. (2025). Integration Of Al-Qur’an-Based Character Education In Curriculum Management In Educational Institutions. Indonesian Journal of Islamic Studies (IJIS), 1(1), 23–33. https://doi.org/10.62567/ijis.v1i1.411

Veronika, D., Achmar, Z., Salahuddin, F., & Citta, A. B. (2023). Development of Human Resource Management in Improving the Quality of Higher Education Based on Total Quality Management at AMI Maritime Polytechnic Makassar.

Wanda, A. A. (2024). Total Quality Management and Its Influence on Teacher Productivity at Albarkah Islamic Boarding School in Sumenep. El-Idare: Journal of Islamic Education Management, 10(2), 151–160. https://doi.org/10.19109/elidare.v10i2.25287

Zohriah, A., Adnan, A., Firdaos, R., & Nafis Badri, M. S. M. (2024). Implementation of Total Quality Management (TQM) in Islamic Educational Institutions. Transformasi Manageria: Journal of Islamic Education Management, 4(1), 295–301. https://doi.org/10.47467/manageria.v4i1.4073